What is eBackupCentral?
How does it work?
How is this implemented?
What is involved when backing up for the first time?
How are subsequent backups performed?
Since my data is transmitted over the internet, it it safe?
What kinds of reporting tools are available?
How do I restore my data?
Does it make sense to use an online backup service if I have a slow internet connection?
What files should I select to backup?
How do I delete files that I have backed up from the server?
Should I also have a local backup in addition to online backup?
What is the Personal Recovery CD?
What is FastBIT backup?
Why is FastBIT important?
Can I try the your service before I buy?
 

What is eBackupCentral?
   eBackupCentral is an Internet-based service that allows computer users to routinely backup and recover their important data using a secure and trusted server on the Internet.

If you use your computer to create and save valuable data for business or personal reasons, you should make some type of backup of your important data to prevent a total loss in the event of any kind of system failure or human error. Simple data backup can be done by saving your data to multiple locations, copying the data from its original location to removable media, another hard drive, or another computer’s hard drive, on the network.

To make this task easier, specialized programs known as Backup Software exist to aid users in regularly making a backup copy of their data. Since some users are burdened by managing the many tasks necessary for maintaining their own backups, a new breed of backup software has been developed. eBackupCentral is designed to routinely copy your important files to a private, secure location on the Internet.  Encryption of the files allows for secure transmission of data over your existing Internet connection.

If you have a working Internet connection on your computer, you can use eBackupCentral to keep your important files safe from disaster on a daily basis, automatically.

How does it work?
   eBackupCentral will automatically protect your data so that in case a disaster ever occurs, be it man-made (virus, employee error, sabotage) or any number of unfortunate natural occurrences, you can restore your data with the click of a mouse. No more worrying if you backed up your data at night. Finally, you can rest assured that while you are focusing on operating your business, we are working hard, 24 hours a day, to ensure your data is protected.

What is involved when backing up for the first time?
   After you have decided on what files you want to protect, the software will then take all of these files and compress them in to a smaller size. Once the compression process is completed, it will automatically encrypt the file using the highest standard of security so that it cannot be read by anyone except for you. It is then sent over the Internet to our offsite facilities where your data will stay encrypted.

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How are subsequent backups performed?
   You have the freedom to backup your data as often as every hour or as infrequently as once a year, as long as your computer is turned on and connected to the Internet. With our software, you can set the time and days when you would like the files to be backed up automatically. Each time a backup starts, eBackupCentral will check for any changes/updates to the designated files on the computer and backup only the changes that were made during the last backup schedule. By transmitting only these changes, the backup will pose no performance issues for your network. Our goal is to give you the freedom to leave the office with added peace of mind.  

Since my data is transmitted over the internet, is it secure?
  During installation you will be asked to create a password for the protection of your data. This password is very important, as it is the only way your data can be opened in case you need to restore your files from our offsite facility. It is critical to be aware that you will be the ONLY one who has this password so do not lose it or share it with anyone. This password will not even be known to eBackupCentral or anyone else in the world, unless you give it to them.

What kinds of reporting tools are available?
  When you install eBackupCentral, you will have access to a wide array of reports. These reports will show you various data points such as the amount of data stored offsite. These reports are available anytime.

How do I restore my data?
  Individual files can be restored directly online using eBackupCentral's simple and easy-to-use interface. In the event of a major data loss or site disaster, eBackupCentral can immediately transport your backup data to your original computer or to a new location with no delay. All you have to do is point and click on the files you want to restore and they will be restored instantly to your computer. Files can also be copied to CD-ROM and delivered overnight. Data is always encrypted and password protected so that in case anyone else gets access to your CD-ROM, they will not be able to read it without your password.

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What files should I select to backup?
  Since your entire hard drive is likely to be larger than the amount of storage you have purchased on the backup server, you should be selective in the files that you choose for backup. In general, you can avoid backing up any programs that you can easily reinstall from a previously purchased program CD, such as Microsoft Office (Word, Excel, etc.). Why pay for storage for "stuff" you can easily re-install? Try to focus your selection on things like your "My Documents", "My Pictures" or "My Music" folders and data files of your important programs like accounting, income tax, contact management, etc. eBackupCentral comes with predefined filters, which allow you to automatically select categories of files without knowing where all the files are located. Check the online help for Filters to learn how they can be used.

Does it make sense to use an online backup service if I have a slow internet connection?
  Depending on the speed of your connection and the size of your backup, your initial backup over the Internet may take several hours. Many people with large backup sizes and slower Internet connections will often run their first backup over the weekend. Once the first backup is completed, each subsequent backup is usually a small amount of data that can be backed up in just minutes over a slower dialup connection.

eBackupCentral can also resume a canceled backup, so you can start the backup during your slow times and cancel it during your busy times. The next time you start the backup, it will pick up from where it was canceled until the entire backup is complete.

How do I delete files I have backed up from the server?
  In order to control how much data is stored on the online backup server, eBackupCentral allows you to view all of the data stored on the server and selectively remove files from the server. To view the data stored under your account, run eBackupCentral and click on the folder tab labeled "Restore". In the left windowpane, Right-Click on the Desktop icon and select "Get Volume List from Server". This will show you each computer that has been backed up to your account. Now you can navigate the folders to see what data is stored on the server. To delete files, click on the button with the Red "X" to enable the Delete Files mode. Mark any files you wish to delete by clicking in the empty box next to the file(s). Click the "Delete Files Now" to issue the command to delete the selected files from the server. WARNING: Once a file is deleted from the server, it can no longer be restored.

Should I also have a local backup in addition to online backup?
  It's up to you. We encourage people to do both local and remote backup for absolute protection. Users that want an added level of protection will perform local backups in addition to their online backup. Local backups can allow you to backup ALL of your files, while the online backup is a great way to automatically store your critical files off-site. When it comes to files that are necessary for the operation of your business, you can never be too safe.

What is the Personal Recovery CD?
  The Personal Recovery CD is a service that offers copies all of your data from our servers onto CD(s). This allows you to restore the archive of your data from a CD without requiring an Internet connection. This is great for keeping long-term archives of your data or restoring large amounts of data without connecting over a slow Internet connection. Inquire about the availability of Personal Recovery CDs with sales@eBackupCentral.com

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What is a FastBIT backup?
  The FastBIT patching process is the core technology behind our speedy backup service. The patching process involves the comparison of two different versions of the same file and extracting the differences between the files. When the differences are extracted from the two files, they are saved into a new file and compressed into what is known as a Patch. The patch file is often 85% to 99.9% smaller than the file which the patch was extracted from originally.

In order to perform a FastBIT backup, the software has to backup the files 3 times: the first backup is a full, the next backup will perform an incremental, and the third marks the beginning of FastBIT backups.

Why is FastBIT important?
  If you are an end-user, the efficiency of FastBIT will dramatically reduce the time required to backup your data from any network location, including those with slow dialup connections.

If you are the server administrator, FastBIT will minimize your overall bandwidth utilization for a large installed base. FastBIT will also provide the most cost-effective method of storing ongoing file histories for every user. Due to compression methods, FastBIT backups can be 15 times smaller than the nearest competitor. That means NovaNet-WEB will only need 10 Gigabytes of storage space for your data, while competitive software may require 150 Gigabytes of storage for the exact same amount of data.

Can I try the service before I buy?
  Sure! You can download a 15 day demo of our Client / Server package, or a 15 day trial of eBackupCentral.  Click here to go to our Sign Up page.

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